Privacy Policy

1. Introduction

Welcome to iPlane ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application iPlane (the "App").

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide when using our App:

• Flight Subscriptions: When you subscribe to flight notifications, we store an anonymous device identifier and the flight numbers you choose to track.
• AI Assistant Queries: Questions you ask the AI assistant are processed to provide responses but are not permanently stored or linked to your identity.
• Support Requests: If you contact our support team, we may collect your email address and the content of your communication.

2.2 Automatically Collected Information

When you use our App, we may automatically collect:

• Device Information: Device type, operating system version, and unique device identifiers for push notifications.
• Usage Data: Anonymous analytics about feature usage to improve the App.
• Crash Reports: Technical information about app crashes to help us fix bugs.

2.3 Information We Do NOT Collect

We want to be clear about what we do not collect:

• ❌ Your name, email, or personal contact information (unless you contact support)
• ❌ Your location data or GPS coordinates
• ❌ Your travel itinerary or booking information
• ❌ Contacts, photos, or other personal data from your device
• ❌ Payment or financial information (in-app purchases are handled by Apple/Google)

3. How We Use Your Information

We use the information we collect to:

• Provide real-time flight status updates and notifications
• Deliver AI-powered responses to your aviation queries
• Improve and optimize the App's performance and features
• Respond to your support requests and inquiries
• Ensure the security and integrity of our services

4. Data Storage and Security

4.1 Where We Store Data

Your data is processed and stored on secure Amazon Web Services (AWS) infrastructure located in:

• Frankfurt, Germany (eu-central-1) - Primary data processing
• Hong Kong (ap-east-1) - Low-latency API services for Asian users

4.2 Data Retention

• Push Notification Tokens: Stored until you uninstall the App or revoke notification permissions.
• Flight Subscriptions: Automatically deleted 24 hours after the subscribed flight's scheduled departure.
• AI Conversation History: Temporary session data, deleted after 24 hours.
• Analytics: Aggregated, anonymized data retained for up to 90 days.

4.3 Security Measures

We implement industry-standard security measures including:

• Encryption in transit (TLS 1.3) for all API communications
• Encryption at rest for stored data
• Regular security audits and vulnerability assessments
• Access controls and authentication for our backend systems

5. Third-Party Services

Our App may use the following third-party services:

6. Your Rights

Depending on your location, you may have the following rights regarding your data:

• Right to Access: Request a copy of the data we hold about you.
• Right to Deletion: Request deletion of your data.
• Right to Correction: Request correction of inaccurate data.
• Right to Portability: Request your data in a machine-readable format.
• Right to Object: Object to certain types of data processing.

To exercise any of these rights, please contact us at privacy@atsoftware.link.

7. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top
• Sending an in-app notification for significant changes

We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: